Shipping policy
Shipping Policy
Thank you for shopping with The AN Collective! Please read our shipping policy carefully so you know exactly what to expect after placing your order.
Production Time
Because every item we create is made to order and fully personalized, all orders require production time before they are shipped. Please allow 10-14 business days after your design has been reviewed and approved before your order is sent out.
Please note: Production time and shipping time are separate. Your total delivery window includes both.
Design Approval
For custom orders, a digital proof will be sent to you for approval before production begins. Your production window does not start until you have approved your proof. Delays in approving your proof may push back your ship date, so we recommend responding promptly!
Shipping Rates
Shipping costs are calculated at checkout based on your order size, weight, and delivery location. You will be able to review your shipping cost before completing your purchase.
Shipping Carriers
We ship via USPS, UPS, or FedEx depending on your location and order size. Once your order has shipped, you will receive a tracking number via email so you can follow your package every step of the way.
Delivery Timeframes
Estimated delivery times after your order has shipped:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days (if available at checkout)
Please keep in mind that these are estimates provided by the carrier and are not guaranteed. The AN Collective is not responsible for carrier delays once your order has been handed off for shipment.
Domestic Shipping Only
At this time, The AN Collective ships within the United States only. We hope to offer international shipping in the future — stay tuned!
Lost or Delayed Packages
Once a package has been handed off to the carrier and a tracking number has been provided, The AN Collective is not responsible for lost, stolen, or delayed packages. If your package appears lost or stuck in transit, please contact the carrier directly using your tracking number.
If you believe your package has been stolen after delivery, we recommend filing a claim with the carrier and checking with neighbors or building management.
Incorrect Shipping Address
Please double-check your shipping address at checkout. The AN Collective is not responsible for orders shipped to an incorrect address provided by the customer. If you realize you've entered the wrong address, contact us immediately at contact@theancollective.com — if your order has not yet shipped, we will do our best to update it.
Questions?
Have a question about your shipment? We're here to help!
📧 contact@theancollective.com