Refund policy
Refund Policy
At The AN Collective, every product is made to order and personalized specifically for you. Because of the custom nature of our items, all sales are final and we do not accept returns, exchanges, or cancellations once an order has been placed.
No Returns or Exchanges
Due to the personalized nature of our products, we are unable to accept returns or exchanges. Each item is uniquely created based on the details you provide at checkout, and cannot be restocked or resold. We encourage all customers to carefully review their personalization details — including names, dates, colors, and any uploaded files — before completing their purchase.
Design Proofs
For all custom and from-scratch designs, a digital proof will be sent for your review and approval prior to production. It is the customer's responsibility to carefully review all details in the proof, including spelling, colors, and layout. Once the proof is approved, production begins and no further changes can be made.
We are not responsible for errors approved by the customer in the design proof.
Damaged or Incorrect Orders
We take great pride in the quality of our products. In the rare event that your order arrives damaged or contains an error on our part (not related to customer-approved proof), please contact us within 48 hours of delivery at contact@theancollective.com with:
- Your order number
- A photo of the damaged or incorrect item
We will work with you to make it right, whether that's a replacement or store credit, at our discretion.
Order Cancellations
Orders may only be cancelled before a design proof has been sent. Once your proof has been issued, production is considered in progress and the order cannot be cancelled or refunded.
To request a cancellation within the eligible window, please contact us immediately at contact@theancollective.com
Questions?
If you have any questions or concerns about your order, don't hesitate to reach out. We're always happy to help and want every customer to love what they receive.
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Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@theancollective.com.