FREQUENTLY ASKED QUESTIONS
You asked, we answered.
What is your production time?
All of our products are made to order, so please allow 7–10 business days for production before your order ships. We recommend ordering at least 2–3 weeks before your event to ensure everything arrives on time.
Do you offer rush orders?
Yes! Rush production is available for an additional fee. If your event is coming up quickly, reach out to us at contact@theancollective.com before placing your order and we'll do our best to make it happen.
Do you ship internationally?
We currently ship within the United States only. Stay tuned — we're working on expanding!
How long does shipping take?
Once your order is produced and shipped, standard delivery typically takes 3–7 business days depending on your location. You'll receive a tracking number as soon as your order is on its way.
Can I order something fully custom — outside of your existing themes?
Absolutely. Custom orders are our specialty. If you have a vision, we want to bring it to life. Reach out through our contact page with your event details, color palette, and any inspo photos — we'll take it from there.
Can I customize an existing theme with my own name, date, or colors?
Yes — every order is personalized. Names, dates, color schemes, and design details are all tailored to your event. Nothing is generic here.
What kind of products do you offer?
We offer fully custom party essentials — including themed packages, individual party items, and everything in between. Every product is thoughtfully sourced and beautifully packaged, arriving at your door ready for the occasion. Browse our collections or use our Design Your Event page to get started.
Are your products high quality?
Quality is non-negotiable for us. We carefully source every product to ensure it looks and feels as beautiful in person as it does on screen. Because the details make the difference — and we never cut corners on them.
Can I order a custom package for my event?
Yes! We love curating full packages. Whether it's a birthday, bridal shower, baby shower, or any other celebration, we can put together a cohesive set of items that match your theme perfectly. Contact us to get started.
How do I place a custom order?
Head to our Design Your Event page or reach out through our contact form. Tell us about your event — the vibe, the date, the details — and we'll guide you through the rest.
What if I have a question about my order?
Reach out through our contact page and we'll get back to you as soon as possible. We're here to make sure your experience is as smooth as the party itself.